blueEX Parcel Damage Claims & Lost Shipment Compensation Policy

Terms of Carriage and Liability Limits

When you send goods with a courier in Pakistan, your rights are set by the courier’s terms of carriage. Universal Network Systems Limited (blueEX) has terms that explain how claims for lost or damaged parcels work.

Buyers are often not sure who is responsible when an item arrives broken. Under blueEX’s terms, the registered shipper makes the claim, and any compensation depends on the declared value and standard liability limits.

Damage Claims: What blueEX Says

blueEX says claims for lost or damaged parcels can be made by the registered shipper , in writing, within 30 days of booking. To give a claim the best chance:

• Pack well: Pack goods well, with padding and a strong outer box. Good packing is the best way to avoid damage.
• Keep evidence: Keep the original packing and take clear photos of any damage. blueEX asks for these when you claim.
• Declare the value: Declare the true value of valuable items when booking, as compensation depends on the declared value and liability limits.

Who Can Make a Claim?

How Sellers Make a Claim, Step by Step

Registered sellers making a claim should follow these steps:

1. Claim within 30 days: Make a written claim within 30 days of the booking date. Claims after 30 days may not be accepted.
2. Collect your papers: Collect the 10-digit tracking number (AWB), the booking receipt, the invoice showing the item’s value, photos and the original packing.
3. Send it: Email complete documentation to ask@blue-ex.com with your account code in the subject line, or send it through your account manager.
4. blueEX checks it: blueEX checks the claim, including the tracking history. Compensation, if any, depends on the declared value and liability limits.